Saxony.AI Chatbot - Your personalised AI knowledge assistant for all internal questions

Would you like to give your employees fast access to all relevant information – from daily work instructions and technical documentation to manuals, labour law regulations, and compliance requirements? The Saxony.ai chatbot supports your team as an internal AI knowledge assistant. Thanks to automated crawling and simple integration into your systems, the setup effort remains manageable while the entire knowledge base becomes centrally accessible. This means all relevant information is available quickly and efficiently 24/7.

Main advantages at a glance

Available Around the Clock

Employees can find all answers even at night or when working from home, without endlessly scrolling through PDFs. Additionally, they can quickly clarify responsibilities and find the right contacts.

Source-Accurate Reliability

Our chatbot delivers exclusively precise answers based on trustworthy sources, transparently cites these sources, and thus ensures correct and legally compliant communication.

Reduced Onboarding Effort

New colleagues quickly find answers to typical questions. The chatbot lowers barriers, as every inquiry is answered immediately and without judgment.

Scalable

Whether 50 or 5,000 employees – the chatbot grows with you and effortlessly processes increasing data volumes. Even knowledge bases with over 100,000 PDF pages are efficiently utilized and deliver answers in seconds.

Central Knowledge Hub

Whether guidelines, process instructions, support documentation, or product manuals – everything is bundled in an AI-powered knowledge base.

Versatile Data Integrator

From databases to cloud storage to internal document repositories – Our chatbot reliably extracts data from a wide variety of sources into its knowledge databases.

Maximum Information Gain

With advanced data extraction, based on state-of-the-art layout recognition and hybrid knowledge processing, we maximize the information extraction from your data.

One System, Endless Chatbot Possibilities

Our base system enables the deployment of specialized bots that access separate knowledge bases in a targeted manner, thus ensuring maximum information security.

Data Security and Integrity

Through separate knowledge bases, we guarantee that specific chatbots can only access information they actually know and are permitted to share.

Structure of our chatbot system

The image shows the structure of a chatbot system divided into three main sections: business departments, chatbot system, and data sources. On the left side, there are three business departments represented: Customer Service (green), Accounting (orange), and Human Resources (red), each illustrated by specific icons. The middle section depicts the chatbot system, which consists firstly of specialized chatbots: Customer Service Chatbot, Accounting Chatbot, and Human Resources Chatbot, colored respectively according to their assigned departments. These specialized chatbots connect to specialized knowledge bases tailored to customer service, finance, and human resources. Additionally, there is a central knowledge base comprising two components: Company knowledge base and FAQs. On the right side are located the data sources, divided into two categories: shared sources (e.g., network drives and central FAQ databases with simple admin panels) and specialist systems (CRM system holding customer data, ERP system for finance data, and HR system containing human resources data). Arrows between these elements illustrate the flow of information, indicating from which source or system each chatbot retrieves and processes data to provide targeted support to the respective business departments.

Core functions of our chatbot

Our chatbot can use advanced RAG technology to extract information from a wide range of data sources that companies use to manage core business processes such as finance, inventory, or human resources. Compatible data sources include images, tables, PDFs, ticket systems, and ERP platforms. Thanks to state-of-the-art document processing and intelligent layout recognition based on the latest AI technology, content is captured precisely and made available within seconds by the RAG chatbot. A powerful Large Language Model (LLM) processes this internal information, understands the context, and formulates precise answers. In this way, even complex company data can be evaluated efficiently and made usable – with the highest extraction accuracy.

File Crawler & Network Drives

Capture Office documents, PDFs and scans (including OCR) directly from Windows shares, cloud storage or network drives. The chatbot indexes all data sources continuously and fully automatically.

Cross-departmental Instances

Configure individual chatbot variants for production, sales or support - with shared or separate knowledge bases. Individual knowledge sources can be maintained in separate knowledge bases and specifically assigned to the respective chatbots, so that teams only receive the information they really need.

Ticket System and ERP Integration

Connect your internal ticket system so that the chatbot can access resolved cases. Or have the AI retrieve product master data from the ERP system to answer questions about items or availability.

FAQ Matching and Moderation

Store internal FAQs on IT hotline, vacation policies or travel expenses. The chatbot recognizes these pre-configured questions and immediately provides answers - from short-term changes such as vacation substitutes to complex issues that are linked from multiple sources.

Source Citation and Frustration Management

Each answer refers to the underlying document, so employees can read for themselves whether the answer is valid. If a question cannot be answered, the bot refers to a responsible contact person.

LLM as a Judge

Let the LLM check and evaluate your chatbot's answers. The chatbot answers questions exclusively based on stored sources and warns of possible uncertainties for complex topics, such as legal questions. This keeps communication in the company reliable, precise and compliant.

Data Protection and Data Security

Maximum flexibility in data protection and data security: Choose the right solution for your requirements from various language model providers. Use OpenAI as an API or rely on local or Germany-hosted models. The security of your data is our top priority.

GDPR-compliant
Our chatbot runs by default in our cloud with servers in Germany. On request, we also offer on-premises solutions that can be implemented depending on the technical requirements and scope of the project.
Access Rights & Roles:
Define who can view which documents through user and role management. The chatbot only answers within the scope of granted access rights.

Ready to take the first step?

Contact us now and we will find the right solution for your requirements!